We deliver across the entire Australian landscape to all states and territories. Orders are processed and sent out within 1-4 days via the Australian Post Express Service. Our shipping schedule runs from 8 am to 3 pm, Monday through Thursday. Each order is freshly packed and vacuum-sealed on the dispatch day to ensure freshness upon arrival.
Every shipped order includes tracking as a standard feature. Mufasa Biltong holds no responsibility for parcels that are not received due to the recipient’s absence or parcels left unattended. If a parcel is lost or damaged after being left unattended, we are unable to offer a refund or replacement. Furthermore, Mufasa Biltong cannot ensure that delivery personnel will adhere to specific delivery instructions or assess the safety of the drop-off location. Should there be no one present to receive the delivery, redirecting to an AusPost Parcel Locker is advised.
We suggest designating a shaded area for parcel delivery if the recipient is not available to accept it in person. Should an order be returned to our facility due to incorrect address details provided by the customer or other customer errors, a fee will be incurred for resending the parcel.
ADDRESS CHANGES
We are able to update your shipping address as long as the order has not shipped yet. If you would like to update your shipping address and your order has not shipped yet, please email us as soon as possible to orders@mufasabiltong.com
ADDRESS CHANGE REQUEST FORM
Once an order has been shipped, we are unable to modify the shipping address in any way. If your order is in transit to an incorrect address, please check out this FAQ article for more information on the best next steps.
INVALID ADDRESSES
We are not responsible for any order that is returned due to an invalid or incorrect address entered at checkout. If your order is lost due to an invalid address inputted upon checkout, a refund will not be issued. We reserve the right to make any necessary changes to your address when there are minor errors preventing your order from shipping.
If your shipping address is flagged as invalid, we may reach out via email to confirm the shipping address details. If we do not hear back and the address is shippable, we will ship the order as is. If the shipping address is missing essential details and we do not hear back, we will cancel and refund your order in full. Please keep an eye on your email inbox as well as your spam folder in case we need to contact you regarding your shipping address.
TRACKING DELAYS
If your tracking link has not been updated recently, we kindly ask that you email us at orders@mufasabiltong.com to investigate.
RETURN TO SENDER
If a domestic order is returned to us, we will work with you to reship your order, or you can choose to refund the cost of the items instead. Once the item is returned and processed at our facility, we will reach out via email to confirm how you would like to proceed, and if we are reshipping, we would need to confirm the correct address to reship to, and also to invoice for the reshipment costs. Once the invoice is paid, the package will be re-shipped.
If you have an order that is being sent back to us, please keep an eye out in your inbox and spam folder for a message from us, as we do require a response and the reshipment fee before reshipping. If we do not hear back via email, we will refund the original item cost. Please note we are unable to refund the original shipping charges, and we are unable to restore your order once a refund is processed.
We appreciate your patience, as this may take a few weeks to process.
