RETURN & REFUND POLICY

At Mufasa Biltong, we strive to provide our customers with high-quality products and exceptional customer service. We understand that occasionally issues may arise with your order, and we are here to assist you in resolving them. Please take a moment to familiarize yourself with our return and refund policy.

Delivery Time:

Please note that Mufasa Biltong is not responsible for the delivery time of your order. We rely on the services of Australia Post for shipping, and the delivery timeline is determined by their operations. While we make every effort to ensure prompt processing and dispatch of your order, any delays that occur during transit are beyond our control. We kindly ask for your understanding in such circumstances.

Product-Related Issues:

At Mufasa Biltong, we take pride in the quality of our products. However, if you experience any issues with your order, we are committed to addressing them promptly. While we do not have a refund policy for product-related issues, we will gladly replace any items that do not meet your expectations.

If you encounter any concerns with the quality, freshness, or condition of your order, please contact us at orders@mufasabiltong.com. Our dedicated customer support team will be more than happy to assist you. To ensure a prompt resolution, please provide us with detailed information about the issue, including relevant order details and any supporting photographs if applicable.

We value your feedback and will do our best to rectify the situation by sending you a new, fresh order if there are any valid complaints about the products received. Our goal is to ensure your utmost satisfaction with your Mufasa Biltong experience.

Contact Us:

If you have any questions or need further assistance regarding our return and refund policy, please don’t hesitate to reach out to us at orders@mufasabiltong.com. We are here to help and will strive to respond to your inquiries as quickly as possible.

Thank you for choosing Mufasa Biltong. We appreciate your support and look forward to serving you with the finest quality biltong and exceptional customer service.